Introduction
This Privacy Policy explains how Capitalino, (“Capitalino”, “we”, “our”, or “us”), collects, uses, stores, and protects personal information when you visit our website, contact us, use our forms, book a call, interact with our AI assistant, or use any of our services.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Information you provide directly
This may include:
- name
- email address
- phone number
- company name
- website URL
- business details
- project requirements
- messages sent through contact forms
- booking or consultation details
- information shared through our AI assistant or chat tools
- Information collected automatically
When you visit our website, we may collect:
- IP address
- browser type
- device type
- pages visited
- time spent on pages
- referring website
- interaction events
- cookies and analytics data
- Business and project information
If you become a client, we may collect information related to your website, brand, content, marketing goals, analytics, advertising accounts, SEO performance, and other business materials needed to deliver our services.
How We Use Your Information
We use your information to:
- respond to enquiries
- provide consultations
- prepare proposals
- deliver website, SEO, AI assistant, content, and growth services
- improve our website and services
- analyze website performance
- manage client communication
- create and manage content strategies
- set up AI assistants and lead qualification flows
- run or support marketing campaigns
- send service updates or relevant business communication
- comply with legal and regulatory obligations
AI Assistant and Chat Data
If you interact with our AI assistant, chatbot, or any automated response system, we may collect and process the information you provide in the chat.
This may include:
- your questions
- contact details
- business needs
- service interests
- lead qualification answers
- conversation history
We may use this information to respond to you, qualify your enquiry, improve our services, and follow up with you.
Please do not submit sensitive personal information through the AI assistant unless specifically required.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand visitor behavior, and support marketing activity.
These tools may help us understand:
- which pages users visit
- how users interact with the website
- which campaigns generate traffic
- how forms and CTAs perform
We may use tools such as Google Analytics, Meta Pixel, Google Ads tracking, or similar platforms.
You can usually control cookies through your browser settings.
How We Share Information
We do not sell your personal information.
We may share information with trusted third parties when needed to operate our business or deliver services, including:
- hosting providers
- analytics providers
- CRM tools
- email and communication platforms
- advertising platforms
- AI service providers
- payment or invoicing tools
- subcontractors or technical partners
- legal or regulatory authorities when required
These parties may only access information necessary to perform their role.
Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system is completely secure. You acknowledge that information transmitted through the internet carries inherent security risks.
International Data Transfers
Some tools or service providers we use may store or process data outside the United Arab Emirates.
Where applicable, we take reasonable steps to ensure that your data is handled securely and in accordance with applicable data protection requirements.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- responding to enquiries
- managing client relationships
- delivering services
- maintaining business records
- complying with legal obligations
- resolving disputes
When information is no longer needed, we may delete, anonymize, or securely archive it.
Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- request access to your data
- request correction of inaccurate data
- request deletion of your data
- object to certain processing
- request restriction of processing
- withdraw consent where processing is based on consent
The UAE PDPL recognizes data subject rights such as access, correction, deletion, restriction, cessation of processing, portability, and objection to automated processing.
To exercise your rights, contact us using the details below.
Marketing Communication
If you provide your contact details, we may contact you about our services, updates, or relevant business opportunities.
You can ask us to stop sending marketing communication at any time.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
Children’s Privacy
Our website and services are intended for businesses and professional users. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For privacy-related questions or requests, contact us at:
- Capitalino
- Email: [email protected]
- Website: https://capitalino.ae